My futureshop service experience at the 460 St. Catherine Ouest, Montreal was a terrible one with the worst sales reps you will ever find. One day I went there asking for a computer which I was told to wait while they get one. That guy couldn't be found for 20 minutes so I left the store.
I returned a week later to get another model. I said if I spent $600 I'd like a free USB key which I was rudely told no, so I said ok no computer. I was then offered discounted warranty service but that doesn't help. Instead I bought the computer but didn't go with any sales rep as I didn't want them to get commission and they did admit they get commission. The guy said a $10 USB would give him negative commission so I guess he makes less than $10 on $600 in sales... right.
Well if you look at the main floor you will find sales reps that stand around. They will not talk to you unless you have a product in your hand. If you walk to the cashier with a product they will try to grab it from you to 'fast assist' you to the cashier. I had one rep do this who tried to take the credit card out of my wallet and kept asking me how I will pay. The sales lady was handling my transaction and this guy was useless and really bothered me. I told her that nobody in the store helped me where it seems she removed the creepy stalker sales guy from the commission of that sale.
I appreciate help but I don't appreciate being treated like this. This is certainly the last time I buy anything from Futureshop and I'd recommend any other store. If you want computers try tigerdirect.ca or canadacomputers.com. If you want futureshop service then expect to be highly disappointed.