A Mind is a Terrible Thing...

...to lose.

The link above is to Twitter, where I kept a somewhat crazed running record of my thoughts as I spent approximately 4 straight hours on the phone first straightening out a health insurance matter (for 45 minutes) and then talking to Intuit tech support (for a Quicken/Turbotax/Java script error message).

The last gentleman I spoke to (I was on the phone with him for over 2 hours) was located in the Phillippines.  There was a 12 hour time difference. So, we spoke from about 3pm-5pm my time and it was 3am-5am his time.  I had to compliment him on his terrific English (he said they all learn it from birth), for being amazingly wide awake, and for having the patience of a saint.

The frustrating part for me was being kept on hold for so long.  I waited close to a full hour before I ever got to speak to a human being when I called Turbotax.  It took 4 hours to deal with things that should have been dealt with in no more than one.